Lowes return policy on mowers

The return policy is within 30 days of purchase unless you have the extended warranty. Call the store and tell them you had a delivery that was damaged. They should set up something with you. I’m pretty sure you can call to schedule a pick up. They’ll refund the money once the item is received in the store.

Orders with standard free shipping typically arrive between one and four business days. There are two ways to qualify for free shipping: Place an order that totals $45 or more before taxes and other fees, weighs less than 150 pounds, and meets standard weight and cube requirements. Become a MyLowe’s Rewards member with Silver Key status or ...So please select american freight for returns policy on mower purchase it moves when competitor pricing. Whatever you manage your purchase a sentence i tried of mowers on lowes return policy and our site, but hd has plagued the whole thing. Shop stove parts may include: how can reject items, mowers on lowes return policy on their new When you invest in new equipment from Husqvarna, you’re doing more than choosing a lawn mower. You’re trusting our company’s commitment to designing high-performing, high-quality machines that will serve your needs faithfully. That’s why we have our 3 year, limited warranty. Because we want you to have peace of mind while using and ... An easy way to view Kobalt Return Policy ... Hedge Trimmers, Blowers, Chainsaws and Lawn Mowers. 5-Year Tool / 3-Year Battery Limited Guarantee. Batteries & Chargers. 3-Year Limited Guarantee. Spools, Blades and Accessories. ... Lowe’s continues to be committed to the ...Frontier Airlines is a popular choice for travelers looking for affordable flights. With its low-cost fares, the airline has gained a reputation for offering budget-friendly option...CRAFTSMAN. Self-Propelled Cordless Mower 20-volt 20-in Cordless Self-propelled Lawn Mower 5 Ah (2-Batteries and Charger Included) 117. • Independent Self Drive Motor- Self drive while not cutting. • High Efficiency Brushless Motor- Up to 40 Minutes runtime- Ideal for yards up to 1/4 acre. • Vertical storage for convenience.

S100 42-in 17.5-HP Gas Riding Lawn Mower. Shop the Collection. 1502. Cut Width (Inches): 42. Power Source: Gas. Engine Horsepower: 17.5. Engine Type: Single cylinder. CRAFTSMAN. T110 42-in 17.5-HP Gas Riding Lawn Mower.Yes, you can return items to your local Lowe’s store without a receipt. You must have a valid picture ID to receive in-store credit at the item’s current sale price. If you don’t have the original receipt and don’t want an in-store credit, don’t worry. The receipt can be retrieved with the information from the credit card, checking ...Nov 14, 2023 · In general, Lowe’s return policy gives you 90 days to return most items with proof of purchase for a full refund, store credit or exchange. Eligible items include new, unused items with valid proof of purchase. You would only be eligible for in-store credit for items purchased with the following: Lowe’s gift card. Refund card. CRAFTSMAN. Self-Propelled Cordless Mower 20-volt 20-in Cordless Self-propelled Lawn Mower 5 Ah (2-Batteries and Charger Included) 119. • Independent Self Drive Motor- Self drive while not cutting. • High Efficiency Brushless Motor- Up to 40 Minutes runtime- Ideal for yards up to 1/4 acre.Thanks for any help. The return policy is within 30 days of purchase unless you have the extended warranty. Call the store and tell them you had a delivery that was damaged. …Summary. Here’s a quick recap of Lowe’s return policy on Craftsman tools: Lowe’s allows returns of Craftsman tools within 90 days, even if they’ve been used. Keep your receipt or order confirmation handy as proof of purchase. You can return the tools to any Lowe’s store or initiate a return online.

... mower that can't even last a season. It's past the 90 day return policy so I have to go though dewalt to return the mower which I don't want to deal with.A Lowe’s Protection Plan doesn’t cover accidental damage, abuse, routine maintenance, consumables or accessories unless otherwise specified. More exclusions apply. For a complete list, refer to Terms and Conditions. A Lowe’s Protection Plan covers mechanical or electrical failure, normal wear and tear, or damage from dust, heat or humidity.Orthofeet is a well-known brand that specializes in comfortable and supportive footwear. However, there may be instances when customers need to return their Orthofeet shoes for var...The HRN216VKA is self-propelled with integrated Smart Drive Speed Control that efficiently adapts the mowing speed to match your stride for ultimate comfort.. The HRNVKA is designed with advanced features like Honda’s dual-height lever adjustment system and exclusive 21-in Heavy-Duty Steel deck, Micro-Cut Twin Blade System and the 3-in-1 ...The Lowes return policy allows customers to return/exchange most items within 90 days of purchase. For a full refund to your original payment method, you need to have the purchase receipt intact. Lowe’s also has numerous business credit cards (LCA, LBA, LBR, etc.). Any purchases made with these cards are subject to a 365 days return deadline ...Updated Dec 4, 2023. Short Answer — The Home Depot’s lawn mower return policy varies by lawn mower type. Gas-powered lawn mowers must be returned within 30 days of purchase. Other lawn mowers, including electric and push lawn mowers, can be returned up to 90 days after purchase. All equipment must be in new, unused condition (unless ...

Iha trinity health mychart.

Grid. John Deere. S100 42-in 17.5-HP Gas Riding Lawn Mower. Shop the Collection. 1499. • Built by John Deere in Greeneville, TN, USA – Experience the Comfort of a John Deere. • S100 features a hydrostatic transmission, side-by-side foot pedals, enhanced styling, adjustable controls and 11-in back seat.May 18, 2021 ... In the event you're not totally happy with your purchase, Ace offers a full 30-day return policy with proof of purchase. ... Lowe's, its product ...If you have questions, contact Lowe’s Customer Care toll-free at 1-800-445-6937 or by email at [email protected]. Return Policy on Appliances and Equipment . ... Dryers, and Range Hoods), Outdoor Power Equipment (including but not limited to, Mowers, chainsaws, Generators, Pressure Washers, Trimmers and Blowers) and …When it comes to purchasing a new refrigerator, Costco is a trusted name that many consumers turn to. Not only does Costco offer a wide selection of appliances, but they also provi...In today’s competitive business landscape, customer loyalty is more important than ever. And one of the key factors that can drive customer loyalty is a flexible returns and refund...We’re so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered ...

I got a craftsman mower at Lowes 5 months ago and it stopped working after like 3 uses. I read their website and it says "Should you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. If you have questions or concerns, call us."Ego 30 day guarantee. I bought an Ego power plus mower last month and I swear when I was in the store I saw advertised that it has a 30 day money back guarantee if it didn’t meet my expectations. I can’t find any info about that online though except on …Yes, Lowe’s does deliver lawn mowers. You can find riding lawn mowers at Lowe’s and order them online. Lowe’s offers free shipping on lawn mowers and tractors, and they also promise free delivery on grills that cost $300 or more. So, if you’re looking for a new lawn mower and don’t want to have to worry about picking it up and ...CRAFTSMAN. Self-Propelled Cordless Mower 20-volt 20-in Cordless Self-propelled Lawn Mower 5 Ah (2-Batteries and Charger Included) 119. • Independent Self Drive Motor- Self drive while not cutting. • High Efficiency Brushless Motor- Up to 40 Minutes runtime- Ideal for yards up to 1/4 acre.Per Lowe’s return policy, you can return merchandise to Lowe’s within 90 days of purchase for an exchange or refund. Electronics and appliances have a stricter return policy of 30 days from the purchase date. It helps to have the receipt, but Lowe’s can use your phone number, unexpired debit card or credit card, or your MyLowes card …The number is a resin identification code, used to help recycling plants sort materials. Recyclable plastics are labeled with numbers 1-7 inside the recycling symbol to tell workers what kind of plastic it is, and how it should be processed. Generally, plastics 1, 2, 5 & 6 can be placed in your recycling bin.John Deere. S180 CARB 54-in 24-HP V-twin Gas Riding Lawn Mower (CARB) 1. Cut Width (Inches): 54. Power Source: Gas. Engine Horsepower: 24. Engine Type: V-twin. Find 24 Horsepower John Deere gas riding lawn mowers at Lowe's today. Shop gas riding lawn mowers and a variety of outdoors products online at Lowes.com.Lawn and Garden Equipment Extended Protection Plan: Three (3) or four (4) year coverage from date of Plan purchase depending on the Plan purchased includes: • Onsite service or pickup and delivery for service on Riding Mowers and Products over $800 from the date of Plan purchase. • Fix It Fast Guarantee for Riding Mowers.

Mar 21, 2022 · Per Lowe’s return policy, you can return merchandise to Lowe’s within 90 days of purchase for an exchange or refund. Electronics and appliances have a stricter return policy of 30 days from the purchase date. It helps to have the receipt, but Lowe’s can use your phone number, unexpired debit card or credit card, or your MyLowes card to ...

The tool chest category is an ideal example. The Craftsman 2000 Series 52-in W × 37.5-in H 10-Drawer Steel Rolling Tool Cabinet features a 10-year limited warranty. The Craftsman 1000 Series 26.5-in W × 32.5-in H 4-Drawer Steel Rolling Tool Cabinet only has a three-year limited warranty. These warranty variations are examples of why customers ... Keep It Running Reward: Get 50% back on the items that keep it running, like fluids (like TruFuel, stabilizers, oil, and anti-freeze), covers, spark plugs, filters, belts, and batteries! Max $100 every 12 months. Payback Reward: If you don't use the plan for a service call on your mower or snow thrower, we give you 30% back of the plan price. Lowe’s offers a 30-day return policy for most appliances. If you are unsatisfied with your purchase, you can return it within 30 days of delivery or pickup for a refund or exchange. However, some appliances, such as gas ranges, cooktops, and wall ovens, have a shorter return period of 48 hours.Orders with standard free shipping typically arrive between one and four business days. There are two ways to qualify for free shipping: Place an order that totals $45 or more before taxes and other fees, weighs less than 150 pounds, and meets standard weight and cube requirements. Become a MyLowe’s Rewards member with Silver Key status or ...Outperforms Petrol. With an innovative 56 volt ARC lithium battery the EGO Power+ Mower delivers all the power of petrol without the noise, fuss or fumes. 2. All the Power you Need. Our battery lasts just under an hour, providing more than enough grunt to sort out any garden. Plus, with our fast charging technology you’re ready to go in no time.When you invest in new equipment from Husqvarna, you’re doing more than choosing a lawn mower. You’re trusting our company’s commitment to designing high-performing, high-quality machines that will serve your needs faithfully. That’s why we have our 3 year, limited warranty. Because we want you to have peace of mind while using and ...Toro. Recycler 60-volt Max 21-in Cordless Self-propelled Lawn Mower 6 Ah (1-Battery and Charger Included) 59. • Self-propel mower that cuts up to 1/3 of an acre on 52 minutes of runtime with 6.0 Ah battery (varies with usage condition) • 3-phase brushless motor with RunSmart™ technology for increased runtime and optimized performance. Outperforms Petrol. With an innovative 56 volt ARC lithium battery the EGO Power+ Mower delivers all the power of petrol without the noise, fuss or fumes. 2. All the Power you Need. Our battery lasts just under an hour, providing more than enough grunt to sort out any garden. Plus, with our fast charging technology you’re ready to go in no time. WORX. 40-volt 21-in Cordless Self-propelled Lawn Mower 5 Ah (2-Batteries and Charger Included) 184. • [FULL POWER, NO GAS] 40V battery power provides a high-performance alternative to gas-powered mowers for a powerful, eco-friendly, and cost-effective cutting experience. • [HIGH-EFFICIENCY BRUSHLESS MOTOR] Runs 50% longer, is 25% …

Geisinger medical labs south abington.

How to open hood of toyota camry.

Generally, Lowe’s allows customers to return used lawn mowers within 30 days of purchase, as long as it is in its original packaging and all the paperwork is included. If the lawn mower is not in its original packaging then the store may not accept the return or may charge a restocking fee. Also, if the item was purchased more than 30 days ...What Is The Return Policy On Home Depot Scratch And Dent Lawn Mowers? The Home Depot will exchange a defective “scratch and dent” lawn mower for a new one, and will refund a customer who is not satisfied with a mower within 90 days. Accidental damage, intentional damage, loss, and theft are not covered under the return … 1-844-569-4776 for ProServices Desk. 1-877-465-6937 for Sales and Product Assistance. On this page, Lowe’s posts links to product-recall announcements from the US Consumer Product Safety Commission (CPSC) and other federal agencies, going back several years, in which Lowe’s was a retailer of the recalled product. Appliances at Lowe's fall under a 48-hour return policy. You must initiate the return within 48 hours of delivery or the time of pickup. However, if the major appliances are returned in their original, unopened packaging, you have 30 days from the purchase date to make the return.Riding lawn mowers, for example, are ideal for lawns 3/4 acre and larger. They make mowing your lawn quick and efficient, they can be fitted with attachments for various outdoor projects and they can typically last between five and 10 years when they’re well maintained. Zero-turn riding mowers make moving around obstacles easy.Lowes Return Policy · On the Lowes receipt it states if you are not completely satisfied with your purchase simply return the merchandise to any Lowe's store in ...Step 1: Pack the item you want to return in a sturdy shipping package. Step 2: Include items having a prepaid return slip. Step 3: Include all manufacturer’s original packing materials, manuals and accessories. Step 4: Complete and include your prepaid return slip. Step 5: Place the enclosed shipping label on your shipment.Return Policy. We only accept returns and refunds for new and unused products, in original packaging. All riding mower, e-bike, go-kart, dual-stage snow blowers, and Greenworks Renewed sales are final. If there is an issue upon delivery, set up, or start up, please call customer service 1-888-909-6757. ….

Apr 13, 2020 ... ... return on your purchase. Contents ... Operating a no-questions-asked returns policy means Lowe's ... Mowers - Customer Returns -. Pallet – 15 Pcs ...Approved price match retailers include Amazon, Wayfair, Walmart, Target, Best Buy, Macy’s, and more. When it comes to returns, most new and unused merchandise can be refunded or exchanged with proof of purchase within 90 days. Shop for lawn mowers at Lowe’s. 4. Tractor Supply Company.As of 2022, Lowe's return policy without receipts is as follows: Customers can return products at Lowe’s even if they don’t have a receipt. However, to make a return without a receipt, you must have a valid ID, the original payment method, and your phone number ready. For returns without a valid receipt, Lowe’s, at its discretion, may issue an in …48-Hour Return Policy. Applicable to specific products (such as large appliances) and must be initiated within 48 hours of delivery or pickup. 30-Day Return Policy. Applies to items like TVs, electronics, outdoor power equipment, plumbing, water heaters, air conditioners, liquid paint, highway trailers, utility vehicles, and golf carts.EGO WARRANTY POLICY 5-year limited warranty on EGO outdoor power equipment and 3-year limited warranty on EGO Power+ System battery packs and chargers. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. LIMITED SERVICE WARRANTYShare. dtellannoh. • 3 yr. ago • Edited 3 yr. ago. As long as it's within the 3 months, sure it should be fine, have the receipt and the card you purchased it on, either or all three will …Returns & Exchanges. Recalls & Safety. How do I find a product online? How do I check my order status? How do I know if my order is ready to be picked up? How do I return or exchange an item? How do I cancel an item from my order? How do I resolve a payment failure? How do I modify my order?The Lowe’s tool return policy allows customers to return most tools within 90 days, as long as you provide proof of purchase, according to the return policy on Lowe’s website. We contacted Lowe’s customer service department at (800) 445-6937 to confirm this information. A customer service representative told us that you can return tools ...This Kobalt 40 V Lithium-Ion Dual Blade Mower is warranted for the original user to be free from defects in material and workmanship. If you believe that the Kobalt 40 V Lithium-Ion Dual Blade Mower is defective at any time during the specified warranty period, simply return the Kobalt 40 V Lithium-Ion Dual Blade Mower along withCustomers can return or exchange nonfood special-buy items purchased at Aldi stores by bringing the item back to the store along with a valid purchase receipt. Under Aldi’s return ... Lowes return policy on mowers, Navy Exchange allows for most merchandise to be returned for an exchange or refund within 45 days of the date of purchase, according to myNavyExchange.com. The Navy Exchange return..., To request a product return for concealed damage, please contact Whirlpool® at 1-888-900-7860 or [email protected] with your Menards® order number and product serial number. Availability is Monday through Friday from 8:00 a.m. to 6:00 p.m. ET, excluding select holidays. If your request for a product return is approved by Whirlpool ..., No lawns are exactly alike, but here are some general tips to help you find a riding lawn mower that works for your lawn size. 3/4-Acre to 1-Acre Lawn: 30-in to 42-in cut width. 1-Acre to 2-Acre Lawn: 42-in to 52-in cut width. 2-Acre to 3-Acre Lawn: 52-in to 54-in cut width. 3-Acre to 5-Acre Lawn: 54-in to 62-in cut width., Customers can return or exchange nonfood special-buy items purchased at Aldi stores by bringing the item back to the store along with a valid purchase receipt. Under Aldi’s return ..., Apr 4, 2023 · You can return appliances by either returning them in-store or by using the mail-in return process. To return in-store do the following: Locate your nearest Lowe’s. Bring the product to the customer service desk. Show your ID and proof of purchase. The other option is to start a return online. , Earthwise. 16-in Reel Lawn Mower. 373. • 16-Inch cutting width, 5-blade ball bearing reel, and 10-inch composite wheels with 6-inch rear-trailing wheels. • Adjustable cutting height of 1 inch - 3 inches for a clean, even cut every time. • Blades are made of quality, heat-treated alloy steel for staying sharp longer. Great States., Return damaged product to a stocking Retail Partner or contact Customer Care at (888) 331-4569 or using the form here for details. THIS WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU., Lowe’s return policy gives you 90 days to return most new and unused items for a full refund. You can think of Lowe’s 90-day return window as the standard, but like any return policy, there are a few …, May 18, 2021 ... In the event you're not totally happy with your purchase, Ace offers a full 30-day return policy with proof of purchase. ... Lowe's, its product ..., Permitted Returns: Lowe’s Outlet will only accept items with mechanical or electrical damage or defects that are returned within 48 hours after taking possession of the item. Lowe’s Outlet will not accept a return if the mechanical or electrical damage occurred after purchase, or, if applicable delivery. Lowe’s Outlet will not accept any ..., Mar 16, 2011 ... Return policies. Be ready to inspect the mowers and grills before the delivery truck leaves your home. Spokeswomen for both Home Depot and ..., EGO. POWER+ 56-volt 21-in Cordless Push Lawn Mower 6 Ah (1-Battery and Charger Included) 2336. Multiple Options Available. • Delivers 6.0 ft-lbs of cutting torque for performance that exceeds gas lawn mowers. • Up to 55 minutes run time on a single charge with the included 56V 6.0Ah ARC Lithium™ battery., CRAFTSMAN. Self-Propelled Cordless Mower 20-volt 20-in Cordless Self-propelled Lawn Mower 5 Ah (2-Batteries and Charger Included) 117. • Independent Self Drive Motor- Self drive while not cutting. • High Efficiency Brushless Motor- Up to 40 Minutes runtime- Ideal for yards up to 1/4 acre. • Vertical storage for convenience., CarParts.com is a leading online retailer that specializes in providing a wide range of quality car parts to customers. However, despite their commitment to offering top-notch prod..., Apr 13, 2020 ... ... return on your purchase. Contents ... Operating a no-questions-asked returns policy means Lowe's ... Mowers - Customer Returns -. Pallet – 15 Pcs ..., Overview of Walmart‘s Lawn Mower Return Policy. Walmart allows returns and exchanges on new lawn mowers of any type – gas, corded electric, battery powered, and riding mowers – within 90 days of the original date of purchase. You can bring the mower and your receipt to any Walmart store for an in-person return., Kobalt. Dual Port 80-volt 21-in Cordless Self-propelled Lawn Mower 6 Ah (1-Battery and Charger Included) 41. • Up to 60 minutes of runtime with fully charged 80-volt 6.0 Ah battery; (1) battery and charger included. • Brushless motor delivers added torque, longer runtimes, and longer life, with virtually no maintenance needed., EGO WARRANTY POLICY 5-year limited warranty on EGO outdoor power equipment and 3-year limited warranty on EGO Power+ System battery packs and chargers. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. LIMITED SERVICE WARRANTY , A Lowe’s Protection Plan doesn’t cover accidental damage, abuse, routine maintenance, consumables or accessories unless otherwise specified. More exclusions apply. For a complete list, refer to Terms and Conditions. A Lowe’s Protection Plan covers mechanical or electrical failure, normal wear and tear, or damage from dust, heat or humidity. , PWR CORE 40-volt 20-in Cordless Push Lawn Mower 5 Ah (1-Battery and Charger Included) 1766. • PUSH LAWN MOWER - Includes a PWR CORE 40™ 5.0Ah lithium battery and Auto PWR JUMP™ charger. • BEST BAGGING IN ITS CLASS (compared to 40v comparable models) • POWERFUL PERFORMANCE - The digital brushless motor …, The Lowes dryer return policy is the same for big appliances. She single take a 48-hour return window (up to 30 days if unopened). The Lowes hardware return policy is the identical as the general policy. Lowes paint return policy states that you only have 30 days to return the item unenclosed press unused. That Lowe’s return policy …, The tool chest category is an ideal example. The Craftsman 2000 Series 52-in W × 37.5-in H 10-Drawer Steel Rolling Tool Cabinet features a 10-year limited warranty. The Craftsman 1000 Series 26.5-in W × 32.5-in H 4-Drawer Steel Rolling Tool Cabinet only has a three-year limited warranty. These warranty variations are examples of why customers ..., Lowes return policy on lawn mowers is the same as their general return policy. You can return a lawn mower within 90 days of purchase for a full refund or exchange. However, the lawn mower must be in like-new condition and in its original packaging. Lowe’s Return Policy on Dead Plants., Lowes Lawn Mower Return Policy In 2022. All purchases are fully refundable under certain conditions. There is a 30-day time limit on returns of unused appliances, which means you must return them within 30 days of purchase. You also cant return lawn mowers, even if they are in their original packaging. Some lawn mower …, Share. dtellannoh. • 3 yr. ago • Edited 3 yr. ago. As long as it's within the 3 months, sure it should be fine, have the receipt and the card you purchased it on, either or all three will …, Greenworks. 80-volt Max 21-in Cordless Self-propelled Lawn Mower 5 Ah (1-Battery and Charger Included) 173. • Powerful: Cuts up to 3/4 acre on a single charge; Max blade speed of 3200 RPM. • Runtime: Up to 60 minutes runtime with fully charged 5.0Ah battery. • Charge time: Battery fully charges in just 75 minutes. , The Lowe’s return policy stipulates that you have 90 days to return items to their store. Are There Exceptions to the 90 Days? Yes. Lowe’s return policy gives you …, This Kobalt 40 V Lithium-Ion Dual Blade Mower is warranted for the original user to be free from defects in material and workmanship. If you believe that the Kobalt 40 V Lithium-Ion Dual Blade Mower is defective at any time during the specified warranty period, simply return the Kobalt 40 V Lithium-Ion Dual Blade Mower along with, I got a Craftsman lawn mower just yesterday and was told hey no worries, if it's not for you, bring it back within 30 days that's our return policy blah blah blah best mower ever so I gave it a try... front wheel drive and self-propelled doesn't work unless you actually push it and I mean like you have to put a lot of forced into it... , Jan 26, 2022 ... Lowe's will accept returns and either provide a refund or exchange for garden items up to 90 days from the purchase date and providing the ..., Earlier this morning - tried to return a lawn mower under warranty with receipt and the warranty in hand. ... Lowes has a crazy good return policy, and if you dont act like a karen, they will likely return just about anything if you actually purchased it from Lowes. However there has been a push at my store to stop returning things that are ..., For most products, Lowe’s allows you a return with a full refund or exchange if the product is still unused and it’s within the first 90 days of purchase. Commercial and business partners will usually have 365 days to return their products. A valid photo ID is required to make a return in person. Certain products can only be returned within ..., Return Policy. We only accept returns and refunds for new and unused products, in original packaging. All riding mower, e-bike, go-kart, dual-stage snow blowers, and Greenworks Renewed sales are final. If there is an issue upon delivery, set up, or start up, please call customer service 1-888-909-6757.